Microsoft News: Fix It Center and the accompanying Fix It Online service is a new self-help diagnostic tool from Microsoft Support. The pair are meant to help users running Windows XP (with Service Pack 3 and the SP2 version of 64-bit XP Pro); Windows Vista; Windows 7, Windows Server 2003 SP2, Windows Server 2008 and Windows Server 2008 R2. The beta includes a software client that is installed on as many PCs as a user wants.
Microsoft says that rather than struggle to fix their own PC problems, computer owners have proved themselves more than willing to just click a “Fix it” button and let the computer take care of itself.
Microsoft is particularly excited about the positive impact on the customer service experience Fix it Center will provide. MVPs who are already engaged in answering questions will have another tool in their tool box they can use to help in community forums.
Since about January, Microsoft has been adding the automated fixes for an array of PC problems for which there is a single known solution. In the past six months, it has added more than 300 “Fix its” to automate the steps needed to solve problems, change settings, and even protect against viruses.
Fix It Center scans your device to diagnose and repair problems, then gives you the option to “Find and fix” or to “Find and report,” according to the site. There are customized settings and options to manage multiple devices from a single view.
Fix it Center finds and fixes many common PC and device problems automatically. It also helps prevent new problems by proactively checking for known issues and installing updates. Fix it Center helps to consolidate the many steps of diagnosing and repairing a problem into an automated tool that does the work for you
The effort is working, Microsoft said this week, noting that more than 7 million people have used the automated fixes and in 95 percent of cases, the “Fix it” button completely solved the issue.
Microsoft said the fixes are now available in 23 languages and have shown up in the company’s advertising. There’s even a “Fix it” page on Facebook and a feed on Twitter.