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  • The world of data storage is changing around us as organizations continue to seek ways by which they can leverage cloud-based services. However, simply shifting everything to the public cloud is generally neither desirable nor feasible, so organizations are struggling with finding ways that they can leverage the public cloud and its outcomes where it makes sense and leave everything else on-premises. The Gorilla Guide lays out the key questions and considerations you need to think through in building your …

  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

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