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Auditing Oracle Data

Learn how to create an audit trail for application data on an Oracle database (Oracle 8 and up). It includes two scripts that can be used to quickly get started.

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  • As many reports have shown, customers are more frequently gravitating toward online tools and other self-service channels when they need an issue solved. But the fact of the matter is, call volume will not drop significantly any time soon. Though most people may prefer other channels, customers will still call, often because those other tools didn't provide the answer they needed. And when they do call, companies must be ready to handle them well or they risk hurting customer loyalty. However, due to the …

  • Companies undertaking an IT project need to find the right balance between cost and functionality. It's important to start by determining whether to build a solution from scratch, buy an out-of-the-box solution, or a combination of both. In reality, most projects will require some system tailoring to meet business requirements. Decision-makers must understand how much software development is enough and craft a detailed implementation plan to ensure the project's success. This white paper examines the different …

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