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  • In order for IT service providers to succeed, it's paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service …

  • How does this impact your content strategy? Content management markets are changing rapidly. Due to increased expectations of users, changes in IT and the need for organizations to rethink their digital strategy, Gartner has launched new Magic Quadrants (MQs) for Content Services Platforms (CSP) and Content Collaboration Platforms (CCP). These MQs have updated the definition of previous Enterprise Content Management (ECM) and Enterprise File Sync and Share (EFSS) markets respectively, and are tightly connected …

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