IDC released a whitepaper (sponsored by Microsoft) today to help IT professionals running mainframe or Unix systems learn about the benefits of moving applications to a Windows Server and SQL Server environment.
According to IDC, 2010 will be an inflection point for IT departments with the recession subsiding, now is the time when many datacenter upgrades will finally get the green light.
In order for IT service providers to succeed, it's paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs.
With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service …