MadCap will now incorporate CCC Information Services Inc. (CCC) is optimizing its online Help systems and reducing customer support calls with MadCap Flare and the hosted MadCap Feedback Service. CCC uses MadCap Flare single-source, multichannel publishing software to deliver its Web-based Help systems and print documentation. The company then relies on the MadCap Feedback Service to analyze how customers are using the Flare-based online Help for two of its leading products, so it can make these resources more intuitive and easier to navigate. Based on its initial success, CCC plans to migrate to the on-premise MadCap Feedback Server in order to support additional product Help systems based on Flare.
MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS announced new online Help systems
Agencies that integrate back-office processed with cloud-based services, advanced analytics and talent management solutions can reduce costs, maximize efficiencies and transform employee recruitment and retention. Learn more by reading this interview brief by GovLoop with Infor industry thought leaders.
Cloud has the potential to offer many benefits that can enable great success within your business. However, there are still many myths floating around about backing up to the cloud. In this eBook, you'll discover the truth about five of the most common cloud myths, including myths about security, maintaining regulatory compliance and more. Get to the truth, so you can backup to the cloud with confidence.