MadCap will now incorporate CCC Information Services Inc. (CCC) is optimizing its online Help systems and reducing customer support calls with MadCap Flare and the hosted MadCap Feedback Service. CCC uses MadCap Flare single-source, multichannel publishing software to deliver its Web-based Help systems and print documentation. The company then relies on the MadCap Feedback Service to analyze how customers are using the Flare-based online Help for two of its leading products, so it can make these resources more intuitive and easier to navigate. Based on its initial success, CCC plans to migrate to the on-premise MadCap Feedback Server in order to support additional product Help systems based on Flare.
MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS announced new online Help systems
Microsoft Azure® is a leading choice for businesses looking to take advantage of the cloud. Azure is particularly appealing to businesses that have already invested in Microsoft on-premises and are now considering running these applications and other workloads in the cloud. To understand how to make this move to Azure, many businesses are turning to managed service providers (MSPs) with specific Azure expertise. Read this white paper to learn the eight key areas to focus on when considering an MSP for an …
This case study will highlight the opportunity for mobile and cloud technologies in the Public Sector—specifically for state, local and federal government agencies -where secure mobile application access can offer key productivity gains