- What are the software requirements for watching a video?
- Can I watch the video with a dial-up internet connection?
- Can I run the video on my computer?
- What do I do if the video is blocked by a pop-up blocker?
- How can I improve the video quality?
- Selecting Windows Media Player did not cause the video to launch. What can I do?
- Should there be sound?
- What should I do if the video doesn't seem to download and play?
To watch a video, you need to have Microsoft Windows Media Player 7. These products generally require that you are using the following:
- Microsoft Windows 2000 or later, or Mac OS X
- 600 megahertz (MHz) or faster CPU
- 128 megabyte (MB) of RAM
- A sound card
- A 256-color video card (16-bit or greater is recommended)
- A Broadband Internet connection (dial-up performance may be extremely slow)
- A screen resolution of at least 800x600
You will also need one of the following browsers:
- Microsoft Internet Explorer 6 or later (Get Latest Version)
- Firefox (Get Latest Version)
- Any other browser compatible with the latest versions of Microsoft Media Player
Other possible requirements:
- Your firewall software configured correctly
- ActiveX controls (for Windows Media Video) may need to be enabled
Video files are large, so you should also have a broadband connection.
You can watch a video with a dial-up connection, however, you will experience extremely long delays while the video downloads. This may result in a slow playing video at an unusable quality. A broadband connection is really needed in order to view the videos. We recommend the standard articles on our sites for those with dial-up connections.
Videos are provided to you at no monetary cost as long as you watch them from one of the associated sites. You can view these videos from any computer with the required software and an internet connection.
Pop-up blockers may prevent the video from displaying. If this happens, you will either need to disable your pop-up blocker or add the video site to your list of approved sites for your blocker. See your pop-up blocker or browser for more help.
Having a computer with adequate processor speed and memory is critical to video playback. You should first verify that your computer meets the minimum requirements.
Your Internet connection can also impact video quality. If you are using a slow Internet connection, then you may see a poor quality video. A broadband Internet connection is needed to view the video. DSL, cable, and satellite connections should all work.
You can also check the settings of your video media player. You should make sure you are using the latest version and that your configuration settings are appropriate. If in doubt, set the players to the default values.
Our videos include sound. If you don't hear sound, first check to make sure you have not muted your speakers and that the volume is turned up to an appropriate level. If everything is connected and the sound still does not occur, you should verify that your sound card is compatible with the viewer you are using for the video.
You must be able to view streaming content on your machine. If you have a broadband Internet connection, then you should check to make sure your proxy server allows for streaming content.
You can also verify that your Internet security is set to a level that allows for cookies to be stored. Cookies may be required in order for videos to play.
You can clear your computer's cache and temporary files. This may help provide space for the video to play and thus may improve performance as well.