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  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

  • For many organizations, moving enterprise applications to the public cloud can be a very attractive proposition, but planning the best way to move your applications is mission–critical. As an alternative to the costly option of re–architecting the application for a cloud environment, you can follow a "lift and shift" model that's significantly cheaper and almost always a lot quicker. In order to have a successful "lift and shift" migration, read this white paper to learn a few rules you should …

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