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  • Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.

  • Gaining a competitive advantage in the modern marketplace requires an infrastructure that allows for the secure execution of data and analytics, cloud, social, and mobile technologies. Perhaps one of the most significant trends among technologically visionary companies is the drive to unite infrastructure and security teams. With functional alignment across these teams, organizations unlock performance and reliability through a proactive threat detection and mitigation approach. With this alignment in mind, …

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