Articles Written by Zoltan Csizmadia

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  • Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?

  • The future of cloud platforms is at hand. Even if your cloud applications are basic now, your next set of apps will require strong analytics services and tools, as well as features that ease enterprise integration. To fill these needs, consider using not only your current cloud provider but also specialists. Take advantage of not only the big cloud platforms, but also specialized providers in vertical industries; countries and regions; and functional domains including omnichannel, analytics, integration, and …

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