Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?
Today's enterprise datacenter can be one of the most complex business environments with dozens (for smaller business), hundreds (for larger and midsize business), even thousands (for hyperscale businesses) of servers that must be managed and monitored. At this level, just managing the cords can be challenging — let alone keeping up with the growing need for more agility and scalability within the datacenter. Simply put, companies are aggressively looking for less complexity and more agility from their …