Articles Written by Ovidiu Crisan

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  • Entire organizations suffer when their networks can't keep up and new opportunities are put on hold. Waiting on service providers isn't good business. In these examples, learn how to simplify network management so that your organization can better manage costs, adapt quickly to business demands, and seize market opportunities when they arise.

  • Featuring Mary Wardley, VP, Enterprise Applications and CRM Software, IDC Live Event Date: Wednesday, November 16, 2016 10 AM PT / 1 PM ET Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow's organizations. This is a critical time to understand what's coming and how an agile …

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