Articles Written by Mike Poulin

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  • Featuring Mary Wardley, VP, Enterprise Applications and CRM Software, IDC Live Event Date: Wednesday, November 16, 2016 10 AM PT / 1 PM ET Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow's organizations. This is a critical time to understand what's coming and how an agile …

  • Today there's no such thing as "one size fits all" when it comes to enterprise mobile computing for field services workers. While the business benefits of automation are clear (e.g. decreased downtime, increased customer satisfaction), selecting the right mobile device mix for the job is becoming more complex. This whitepaper examines 3 challenges organizations face when considering a mobile device deployment for field teams: Integrating new mobile devices with legacy technology Adapting to multi-generational …

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