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  • Businesses can't afford to let siloed approaches to incident management delay resolution and undermine IT productivity. BMC Intelligent Service Resolution bridges the gap between the service desk and network operations, and provides a unified, business-centric view across technologies, to help you resolve the right issues more quickly than ever.

  • This paper examines the difficulties and pain points that organizations encounter as they seek to straddle the conflicting pressures of ever increasing email volumes on one hand, and the need for faster, more flexible accessibility on the other. It also explores what practices and policies are currently in use when it comes to archiving emails, and the ways in which businesses can improve practices in this crucial area. There are, for example, options available which can bring email archiving up-to-date, with …

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