Articles Written by Kyung Rae Kim

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  • Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 10 AM PT / 1 PM ET Being "proactive" with your customers is not enough to survive in the market today. The truth is, organizations that understand how to engage customers on their preferred channels will create contextual, and relevant experiences for customers. Plus, they will see the financial impact of nurturing long-term customer loyalty. Join our guest speaker Art Schoeller, VP and Principal …

  • Today there's no such thing as "one size fits all" when it comes to enterprise mobile computing for field services workers. While the business benefits of automation are clear (e.g. decreased downtime, increased customer satisfaction), selecting the right mobile device mix for the job is becoming more complex. This whitepaper examines 3 challenges organizations face when considering a mobile device deployment for field teams: Integrating new mobile devices with legacy technology Adapting to multi-generational …

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