Articles Written by Kenneth M. Reed

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  • Microsoft® Office 365 is a top choice for enterprises that want a cloud-based suite of productivity/ collaboration applications. With Office 365, you get access to Microsoft™ Office solutions practically anytime, anywhere, on virtually any device. It's a great option for current Microsoft users who can now build on their experience with Microsoft™ solutions while enjoying the flexibility of a cloud-based delivery. But even organizations with no previous investment in Microsoft will find that …

  • Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?

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