Articles Written by Ken Sherman

Top White Papers and Webcasts

  • Businesses can't afford to let siloed approaches to incident management delay resolution and undermine IT productivity. BMC Intelligent Service Resolution bridges the gap between the service desk and network operations, and provides a unified, business-centric view across technologies, to help you resolve the right issues more quickly than ever.

  • Companies undertaking an IT project need to find the right balance between cost and functionality. It's important to start by determining whether to build a solution from scratch, buy an out-of-the-box solution, or a combination of both. In reality, most projects will require some system tailoring to meet business requirements. Decision-makers must understand how much software development is enough and craft a detailed implementation plan to ensure the project's success. This white paper examines the different …

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