BronxJedi
November 14th, 2007, 01:01 PM
I have a report that was designed in Crystal XI (11.5.0.313) that is not previewing or printing correctly when the users access it on our production server. The report is designed as a landscape report, for an 8.5x11 size paper; however, when this report is previewed on the production server all of the data is pushed over to the left, as though the computer is trying to cram it all into a portrait-sized layout. Furthermore, when viewing the Document Properties of the report in preview it says that the page size is 11x17!
This report, I should mention, is part of a web application designed in Visual Studio. When users select a report to run the application actually displays the report as a PDF document in an Adobe Reader window. So, when I mention "preview" in this post it is not the Crystal Reports print preview window but rather an Adobe Reader window previewing the report as a PDF document.
None of the other landscape reports in this application are demonstrating this same problem. Also, the report in question previews and prints perfectly fine when it is run on other computers or servers.
Currently, we have eliminated design flaws in the report as a suspect because all of the pertinent properties in the report's design are set properly. We have also eliminated the users' printer settings as the culprit because the problem exists no matter who attempts to print that particular report and no matter what printer is chosen.
Right now we are operating under the assumption that the problem lies within the server (which is a new box that just replaced one which died...the hardware on this new box is different, I am told by our server guy, but everything else was mirrored from the old box); however, we are unsure of what to examine in our attempts to fix it.
The production server is running Win 2003 Server, R2, SP2 and there are no apparent printer drivers installed on the production server. We are using Adobe Reader 8.0 on all machines that can access this report.
If anybody out there has had this same problem or knows of anything else we can check (either on the production server or within the report's design) we'd appreciate it. Why would only this particular report be exhibiting this problem and why on Earth would the Adobe Document Properties think that the page size is 11x17?
Thank you,
Sean
This report, I should mention, is part of a web application designed in Visual Studio. When users select a report to run the application actually displays the report as a PDF document in an Adobe Reader window. So, when I mention "preview" in this post it is not the Crystal Reports print preview window but rather an Adobe Reader window previewing the report as a PDF document.
None of the other landscape reports in this application are demonstrating this same problem. Also, the report in question previews and prints perfectly fine when it is run on other computers or servers.
Currently, we have eliminated design flaws in the report as a suspect because all of the pertinent properties in the report's design are set properly. We have also eliminated the users' printer settings as the culprit because the problem exists no matter who attempts to print that particular report and no matter what printer is chosen.
Right now we are operating under the assumption that the problem lies within the server (which is a new box that just replaced one which died...the hardware on this new box is different, I am told by our server guy, but everything else was mirrored from the old box); however, we are unsure of what to examine in our attempts to fix it.
The production server is running Win 2003 Server, R2, SP2 and there are no apparent printer drivers installed on the production server. We are using Adobe Reader 8.0 on all machines that can access this report.
If anybody out there has had this same problem or knows of anything else we can check (either on the production server or within the report's design) we'd appreciate it. Why would only this particular report be exhibiting this problem and why on Earth would the Adobe Document Properties think that the page size is 11x17?
Thank you,
Sean