vinosha
September 25th, 2006, 02:58 AM
hi anybody can help me hw to do the autoreply.ok my problem is whn a user make a complaint ,the system must check whther the complaint is already in the database,if yes the system must display the answer to the user.
the problem is i don't knw hw to do this.anybody can help me.plz it is urget.i using ASP ok....................plzzzzzzzzzzzzzzzzzzzzzzz help meeeeeeee
cykophysh
October 4th, 2006, 04:59 PM
I don't know how you are planning on doing your complaint submission.
What have you got set up on your DB to tell you that the complaint already exists? Are you doing it by UserID or Complaint Text ?
at which point do you propose to check if the complaint exists?
You actually need to give more information if you want an answer
HanneSThEGreaT
October 5th, 2006, 09:08 AM
Chances of having the exact same complaint are not that good (granted, it might happen, but it's not that likely to happen, IMHO)
Let's say you have set up your "system" to have a complaint field, let's further presume that the current complaint is stored.. Now, imagine me being a client browsing your web app, and I clicked on a link which said "Complaints", after clicking that link, a page gets shown where I can enter my complaint.
I enter my complaint, now I'm happy to have been able to complain (meaning the company actually cares about what I have to say). I click the "Submit Complaint" button.
All of a sudden, I get a message popping up, telling me that the complaint already exists ¿
What's the logic in that ¿ ;)
The company will need to keep track of all the complaints, the company will need to fix them, each and every customer should be handled individually; each complaint should be handled individually.
Just my opinion :)