Scm,erp,crm

[Surr_79]

Pls any one point me the differences between the Following Terms.

1. Supply Chain Management (SCM)
2. Customer RelationShip Management (CRM)
3. Enterprise Resource Planning (ERP)

Thx ...


Suresh ...

[SOCM_FP_CPP]

hi ,

SCM
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For any organization there will be list of suppliers (of raw materials ) . When to order the raw materials , depend upon lot of factors. In modern IT driven world, it can be ordered Just in time (JIT). For this , companys need to buy software modules which will aid them in managing the chain of suppliers. it includes logistics etc. SCM is a suite of business software which will help an organization to manage the procurement of materials from a list of suppliers in a most effective manner.

CRM
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CRM stands for Customer Relationship management. After sales support , Help desk , Toll free numbers for customer support and mechanisms which companies ensure brand loyality etc. To manage such activities u need supporting software . There comes the relevance of CRM software modules

ERP
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Modern day business corporations span continents . As such administration of organization needs to be done with information at the finger tips of the manager. Besides there is need for integration of finance,marketing , sales , purchase , Suppliers , HR activities to achieve an organization's goals. ERP is a suite of business modules which will enable corporations to run business in smooth and efficient manner. ( At least in Theory )

Hope this helps


Praseed Pai
www.praseedpai.com