When it comes to customer experience, companies are missing the mark with their customers. This eBook provides an explanation for that disconnect and how companies can use customer data to bridge the gap. It takes a look at how aggregating data into a single customer view can improve an agent's ability to solve customer issues, ultimately leading to high customer satisfaction.
On-demand Event Event Date: March 23, 2017
As you adopt the use of cloud services, whether in public/IaaS, SaaS or hybrid environments, the attack surface expands and, if breached, the costs increase exponentially.
This session is designed to help IT and security leaders understand and address the unique challenges that enterprises typically face when they deploy their applications in the public cloud. It summarizes the areas that the public cloud vendors typically take care of and highlights the areas …