New research shows 77% of organizations believe poor application performance at peak times is impacting revenue. Discover how to increase online revenue with faster applications. Learn more in the report: Why Smart Organizations Maximize App Performance.
How to Select, Design and Implement a Virtual Contact Center
What is a Virtual Contact Center? A Virtual Contact Center (VCC) is a cloud-based call center that delivers call routing, interactive voice response (IVR), and computer telephony integration (CTI); empowering your business to create optimal customer experiences (CX).
This eBook will help you decide if a VCC is right for you by covering the following:
A Needs Assessment
Implementation and Productivity
Are you ready to …