This paper describes a framework for deploying Data Center Infrastructure Management (DCIM) software. Each data center moves through different phases in managing their infrastructure, often starting with spreadsheets and diagrams, then moving to early stage DCIM and on to more sophisticated deployments. See how your data center stacks up against this maturity model, then learn the typical steps that lead you down the path of adopting better processes and realizing more benefits over time.
Learn how to set yourself up for SLA success. Your customers have to know that you put them first. A well-crafted, service-centered SLA helps make that happen by defining what your customer can fairly expect, and how you plan to deliver that service. The better your agreement, the more you and your clients benefit.