To choose the best contact center application for your business, be sure to evaluate which customer satisfaction attributes, supervisory controls, and call technology options are included and how these play into your business needs. This white paper will help you evaluate these important features and help you to make the best choice in selecting a contact center solution.
The importance of IT security to a business has never been greater. But often, investments are shelved or cutbacks are made. This can result in businesses unknowingly making compromises regarding their IT security.
In this latest whitepaper from Kaspersky Lab, you'll find useful facts, examples and business case arguments to help you get buy-in and commitment from your business.