Microsoft Purchased the online chat service known as Skype in order to assert their dominance in the VOIP market, said a source involved in the actual deal between the two industry giants. Skype has an enormous peer-to-peer video chat following and offers Microsoft a huge thrust into the communications space. The questions looms after several years without a major acquisition, why $8.5 billion on Skype?
What does Skype have to offer Microsoft besides video chat and a massive audience?
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Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?