What it could mean for Microsoft, if history holds true, is another bombed acquisition for the Software giant. While the investment demonstrate Microsoft commitment to competing in the mobile market, Microsoft has a track record of not taking full advantage of their multi-billion dollar purchases and with any luck, Skype will prove to be the billion dollar advantage for Windows Phone 7 that Microsoft expects it to be.
Aimed at competing with Apples "FaceTime" and Google "Voice" international calling features over IP
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …
Organizations today are under tremendous pressure to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI — and to deliver it quickly.
The Internet of Things (IoT) is creating new opportunities for companies to enhance their products, gain business insights and differentiate their offerings. This whitepaper defines an ROI model for …