Many analysts agree that PaaS will become the dominant platform as the Cloud continues to evolve and open-source solutions appear to be taking the lead and Red Hat has just given that lead a great edge with their introduction of OpenShift. As with most other Paas solutions, OpenShift is built on JBoss. The extra edge is all of the languages supported by OpenShif. They include Python, PHP, Java, Spring, Rails, CDI, Zend Frameworks, Symphony, Java EE just to name a few. The big question becomes, which solution will prevail, Open Source or Licensed?
The Cloud is a moving target with Paas rising to the top as the preferred platform, will Open Source lead the charge?
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …
Organizations today are under tremendous pressure to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI — and to deliver it quickly.
The Internet of Things (IoT) is creating new opportunities for companies to enhance their products, gain business insights and differentiate their offerings. This whitepaper defines an ROI model for …