Microsoft's president, Jean-Phillipe Courtois announced this week that his company will be spending a great deal of money this year on exploring and improving Microsoft online services offerings and solutions. Specifically in the area of security, privacy and regulatory compliance requirements being pushed by US Federal government agencies. 90% of its research budget on improving cloud computing technologies and with their annual R&D budget for 2010 being $9.6 billion, that's a whopping $8.6 billion investment, more than the annual budget of most small countries!
Microsoft will Spend $9.6 Billion Dollars on improving cloud computing technologies in 2011
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Your developers are shifting to a DevOps delivery model to increase the speed of delivering new code and features to your customers. But as a security and IT practitioner, you want security-first, enterprise-wide solutions that support your development teams without compromising on security.
During this session, we discuss why it is important to:
Secure and manage secrets used by machines (e.g. micro-services, applications, scripts, CI/CD tools, hosts, etc.) and privileged users …