With hopes of creating yet another multi-billion-dollar business, Microsoft, the world's largest software company, wants a bigger chunk of the expected $118 billion in enterprise application expenditures slated to be spent by 2014 by the worlds enterprise businesses with a plan to invest heavily into both ERP (enterprise resource planning) and CRP (customer relationship management).
Microsoft makes their biggest move yet into the business software market
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Microsoft® Office 365 is a top choice for enterprises that want a cloud-based suite of productivity collaboration applications. With Office 365, you get access to Microsoft™ Office solutions practically anytime, anywhere, on virtually any device. It's a great option for current Microsoft users who can now build on their experience with Microsoft™ solutions while enjoying the flexibility of a cloud-based delivery. But even organizations with no previous investment in Microsoft will find that …