Microsoft's Flash killing browser plug-in has a new challenge ahead of it, other than being the big rival to Adobe's plug-in. With the release of Microsoft's Internet Explorer 9 there are new standards to live up to and Microsoft has a plan to highlight how well Silverlight will do that for users. Microsoft plans to release Silverlight 5 at this years Mix11 conference along with its list of new abilities including such advances as 3D graphics, crisper text, advanced formatting, remote support, much fast start-up procedure and more.
Taking on the Adobe's Flash Player just isn't enough anymore. Microsoft's Silverlight will now need to augment the abilities of the web browser.
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Enterprise cloud adoption has evolved rapidly from fringe curiosity to the mainstream. As enterprises increasingly move mission-critical workloads to the cloud, it's important to track best practices to ensure a seamless migration process. While CIOs are becoming increasingly mature and pragmatic in their approach to cloud, surprises and challenges still need to be addressed. Read this eBook to learn the key best practices for cloud deployment success, the importance of SLAs in choosing a cloud provider, and …