Clearly the most noticeable change to the new version of Windows will be the Ribbon interface. And since the Ribbon UI is not in a completed state it's difficult to say how successful the change to the new OS will be but its one of many new visuals expected to be in the final version.
Microsoft to replace the standard toolbar with the new Ribbon style interface currently employed with Office 2010
This IDC study assists senior IT leaders in assessing the current state of their hybrid cloud management processes, governance models, technologies, and skills to identify gaps and create a road map for better aligning the organization's management model and tools with the emerging needs of complex, dynamic self-service hybrid cloud environments. This IDC MaturityScape identifies five maturity stages for hybrid cloud management based on a set of specific people, process, and technology dimensions and outcomes. …
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.