While you'll most likely have to wait until 2012 and assuming we all survive the impending calamity, Windows Phone 8 and ARM will be like to peas in a pod in the world of Tablets and smartphone devices. And while ARM Cortex 9 is currently provided in dual-core mode, 2012 is expected to bring us quad-core based 28nm processors and Windows 8 will be prepared to exploit all the possibilities.
Windows Phone 7 already supports ARM and Windows 8 will continue the tradition
This IDC study assists senior IT leaders in assessing the current state of their hybrid cloud management processes, governance models, technologies, and skills to identify gaps and create a road map for better aligning the organization's management model and tools with the emerging needs of complex, dynamic self-service hybrid cloud environments. This IDC MaturityScape identifies five maturity stages for hybrid cloud management based on a set of specific people, process, and technology dimensions and outcomes. …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice