Microsoft Intune enables users to create a well-managed desktop environment. Other Microsoft cloud based services now include Azure, Business Productivity Online Suite (BPOS), Office 365, Dynamics CRM Online and a hosted version of Microsoft Exchange, fulfilling Microsoft's goal to take all of their on-premise services and migrate them to the cloud. Intune will offer Microsoft's IT management software, such as System Center and Service Manager, as a service.
After a year of beta testing, Microsoft Windows Intune hosted desktop management service is live!
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
The world of data storage is changing around us as organizations continue to seek ways by which they can leverage cloud-based services. However, simply shifting everything to the public cloud is generally neither desirable nor feasible, so organizations are struggling with finding ways that they can leverage the public cloud and its outcomes where it makes sense and leave everything else on-premises.
The Gorilla Guide lays out the key questions and considerations you need to think through in building your …