The next version of Microsoft System Center IT infrastructure and server management suite is going to be updated to include support for virtual machines in the cloud. In addition to cloud support, Microsoft is also adding controls that will allow support for department IT chiefs to manage their own system resources.
Formally Code named "Concero," Microsoft's new application will allow IT managers fine-grained controls of how they allot their resources
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …
Entire organizations suffer when their networks can't keep up and new opportunities are put on hold. Waiting on service providers isn't good business. In these examples, learn how to simplify network management so that your organization can better manage costs, adapt quickly to business demands, and seize market opportunities when they arise.