Microsoft earlier this week advised the French PR site had just acknowledged that Microsoft will delay their first update to the Windows Phone 7 operating system. Microsoft General Manager of Customer Experience Engineering, Eric Hautala confirmed this last week and also validated what the French PR site had stated back on March 9th and that indeed, "NoDo" wont commence in France until the latter half of March due to deployment problems discovered during the US deployment of the update.
The software giant also stated that "Mango" will not be affected by this delay
The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.