Today at this years Mobile World Conference event, Steve Ballmer, CEO of Microsoft, announced two very important changes to the Windows Phone 7 platform. The first is Internet Explorer 9 is coming to the new OS promising dramatically enhanced web browsing. Another keynote is improved multi-tasking. While the latter is brought to the new OS via a 3rd party app, its promised to provide true multi-tasking functionality.
Microsoft IE9 for mobile brings a dramatically enhanced Web browser experience to your smartphone
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Like many roles in the C-Suite, the CIO role is also changing. Its impact and control have been circumvented by cloud computing, the consumerization of IT, and employees that now have unprecedented access to technology. The role of the CIO is at a critical juncture. For some CIOs, the changing landscape reduces their scope of influence. For others, it means unprecedented opportunity. This eBook explores the changes that CIOs are experiencing today and how these executives can leverage their expertise to help …