Stephen Elop whom you may remember as a former Microsoft executive officer, is rumored to be set to let several Nokia executives go. The strategy is thought to tie to Nokia's move to partner with Microsoft to offer Windows Phone 7 devices. Its still unclear if the talks have progressed into a decision to move forward but one source claims that Nokia is ready to drop Meego and move to Windows Phone 7 as its high-end smartphone OS.
Stephen Elop, Nokia's Chief Development Office is set to unveil new company strategy tomorrow
The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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