MadCap will now incorporate CCC Information Services Inc. (CCC) is optimizing its online Help systems and reducing customer support calls with MadCap Flare and the hosted MadCap Feedback Service. CCC uses MadCap Flare single-source, multichannel publishing software to deliver its Web-based Help systems and print documentation. The company then relies on the MadCap Feedback Service to analyze how customers are using the Flare-based online Help for two of its leading products, so it can make these resources more intuitive and easier to navigate. Based on its initial success, CCC plans to migrate to the on-premise MadCap Feedback Server in order to support additional product Help systems based on Flare.
MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS announced new online Help systems
Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?
Today's enterprise datacenter can be one of the most complex business environments with dozens (for smaller business), hundreds (for larger and midsize business), even thousands (for hyperscale businesses) of servers that must be managed and monitored. At this level, just managing the cords can be challenging — let alone keeping up with the growing need for more agility and scalability within the datacenter. Simply put, companies are aggressively looking for less complexity and more agility from their …