MadCap will now incorporate CCC Information Services Inc. (CCC) is optimizing its online Help systems and reducing customer support calls with MadCap Flare and the hosted MadCap Feedback Service. CCC uses MadCap Flare single-source, multichannel publishing software to deliver its Web-based Help systems and print documentation. The company then relies on the MadCap Feedback Service to analyze how customers are using the Flare-based online Help for two of its leading products, so it can make these resources more intuitive and easier to navigate. Based on its initial success, CCC plans to migrate to the on-premise MadCap Feedback Server in order to support additional product Help systems based on Flare.
MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS announced new online Help systems
Given the undeniable criticality of IT to the business, the CIO that can't deliver predictable performance, while minimizing cost, puts their business, and their job, at considerable risk. As they strive to adapt to today's infrastructure trends, these leaders are realizing the limitations of traditional approaches; monitoring, alerts, schedulers, scripting, and orchestration can't assure performance alone. This guide discusses the five stages of IT maturity and how — no matter where an organization …
In this highly valued report, you'll learn the results of "The Forrester Wave™: Hybrid Integration For Enterprises, Q4 2016" extensive research of the top Hybrid Integration Solutions, including each product's overall ranking, specific capabilities and strengths and weaknesses.