MadCap will now incorporate CCC Information Services Inc. (CCC) is optimizing its online Help systems and reducing customer support calls with MadCap Flare and the hosted MadCap Feedback Service. CCC uses MadCap Flare single-source, multichannel publishing software to deliver its Web-based Help systems and print documentation. The company then relies on the MadCap Feedback Service to analyze how customers are using the Flare-based online Help for two of its leading products, so it can make these resources more intuitive and easier to navigate. Based on its initial success, CCC plans to migrate to the on-premise MadCap Feedback Server in order to support additional product Help systems based on Flare.
MadCap Software, the leader in multi-channel content authoring and a showcase company for Microsoft Visual Studio and Microsoft XPS announced new online Help systems
The relentless march of end user organizations toward cloud services continues, despite long-standing fears about information security, the lack of visibility into cloud provider security controls, and the shortcomings of controls available to those who utilize cloud services. And while more and more security-as-a-service (SaaS) solutions and application programming interfaces (APIs) are becoming available, many cloud service providers just aren't moving fast enough to address today's enterprise needs. Read …
Driven by the need for greater productivity and lower costs, enterprises around the globe are moving their applications to the cloud. This application note describes networking challenges that cloud-enabled enterprises face in today's digital economy, and the top reasons why intelligent optical networks are becoming critical to their success, with a direct impact on productivity and the ability to compete for long-term business success.