Yahoo offered an apology to all those Windows Phone 7 users who where affected by a glitch which left many with a huge data usage bill. The data glitch surfaced just days after Microsoft released the fledgling smartphone OS leaving many user scratching their heads and wondering if they made the right choice over the Droid or the iPhone. Microsoft acknowledged the problem in mid-January as a third party app related issue.
Microsoft places the blame squarely on Yahoo's lap
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.