Yahoo offered an apology to all those Windows Phone 7 users who where affected by a glitch which left many with a huge data usage bill. The data glitch surfaced just days after Microsoft released the fledgling smartphone OS leaving many user scratching their heads and wondering if they made the right choice over the Droid or the iPhone. Microsoft acknowledged the problem in mid-January as a third party app related issue.
Microsoft places the blame squarely on Yahoo's lap
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Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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