With the Egyptian Government cutting-off Internet access last week in the wake of civil unrest in Egypt, Microsoft was forced to redistribute the work to other call-centers. Microsoft is among 120 other businesses located in Cairo's "Smart Village", a technology office park opened in 2003, who were forced to move their business elsewhere with the onset of civil unrest in the region. Microsoft is monitoring the situation however until Internet access to the office park is restored, technology businesses simply cannot function.
Here are the five core principles for monetizing your storage like never before and winning more customer applications than ever for your cloud and hosted services. These are your keys to the next generation data center.
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …