Microsoft stated last week that they are investigating the issue of Windows Phone 7 devices inexplicably sending data over the 3G networks, even while the phones were connected over WiFi. In one case a user claimed as much as 50 GB of data was sent with authorization. Obviously this problem will have an impact on the users data-plan and cost however Microsoft has not addressed any type of compensation for the issue claiming the issue is related to a third-party app.
Unauthorized Data Sent Over the 3G Network on Windows Phone 7 Smartphones
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.
Organizations today are under tremendous pressure to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI — and to deliver it quickly.
The Internet of Things (IoT) is creating new opportunities for companies to enhance their products, gain business insights and differentiate their offerings. This whitepaper defines an ROI model for …