Microsoft's new customer-relationship management software will help corporate sales folks manage their contacts and deals via the cloud. The launch of Dynamics CRM means Microsoft should not be able to compete with Salesforce.com. Microsoft is also scheduled to release a new version of their non-cloud Dynamics CRM 2011 software for businesses to install on their client computers. Microsoft partners will than be able to offer private cloud service to their partners.
The Salespeople cloud software from Microsoft, Dynamics CRM Online 2011 has launched
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.
Are you weighing the benefits of cloud storage versus on-premises storage? If so, the right answer might be to use both — a mix of on-premises and public cloud services with data mobility between the two platforms. Hybrid has piqued interest as more organizations look to the public cloud to augment their on-premises data management. Analyst firm IDC predicts that by 2018, 85% of enterprises will operate in a multi-cloud environment. Check out this easy-to-absorb infographic to explore five reasons to …