For starters, the first Windows Phone 7 update is codenamed NoDo" and is currently scheduled to RTM this month. However this particular update will not ship to users until February. And as you probably heard, it will in fact include the all important "copy and paste" feature.
Details on the who's, what's, and when's of the world of Windows Phone updates
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.