At a news conference in San Francisco today, Microsoft announced the release of new features for Bing. Among those new features included items such as the ability to connect to Facebook with Bing search results, new mobile features and several other features geared specifically towards making reservations the ability to see the interior of a hotel or restaurant in 3-D.
Microsoft's Bing deployed a host of new services and features today
The world of data storage is changing around us as organizations continue to seek ways by which they can leverage cloud-based services. However, simply shifting everything to the public cloud is generally neither desirable nor feasible, so organizations are struggling with finding ways that they can leverage the public cloud and its outcomes where it makes sense and leave everything else on-premises.
The Gorilla Guide lays out the key questions and considerations you need to think through in building your …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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