Windows Phone 7 has a big update slated for early 2011 and WP7 developers have already received an early copy of the update. With the basic Windows feature of "Copy and Paste" expected to be the biggest feature of the update, is it enough to stem off the critics? Lets not forget that it took Microsoft only 2 months to add a feature to WP7 that took Apple 2 years to add to the iPhone. Its a step forward in the right direction for the fledgling OS.
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
This IDC study assists senior IT leaders in assessing the current state of their hybrid cloud management processes, governance models, technologies, and skills to identify gaps and create a road map for better aligning the organization's management model and tools with the emerging needs of complex, dynamic self-service hybrid cloud environments. This IDC MaturityScape identifies five maturity stages for hybrid cloud management based on a set of specific people, process, and technology dimensions and outcomes. …