Despite their best efforts to date, the new Microsoft Windows Phone 7 smartphone OS simply is not meeting expectations. Yesterday's Dive Into Mobile conference, Joe Belfiore, Microsoft's Chief Mobile officer all but ignored the questioning around the current Windows Phone 7 sales which kicked off a slurry of speculation that numbers had to be worse then suspect. This must also be the reasoning behind the software giants latest hunt for another 40 people to add to its Windows Phone 7 team. Jobs listings began to appear in late November on Microsofts careers website and the titles range from software and hardware engineers as well as user experience designers and public relations managers. Each position is based in Redmond, Wash., so bring your hat and gloves.
Microsoft to add up to 40 new members to its already huge Windows Phone 7 team
Despite the popularity of cloud software, many companies are reluctant to move their contact centers to the cloud. This white paper breaks down cloud architecture, the benefits of cloud and the difference between cloud and on-premise systems. It's a helpful resource for companies who are curious about cloud contact center software but have reservations. It offers practical explanations, extensive research and a guide to selecting the right cloud contact center vendor.
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …