Of course the timing of the announcement could seem suspect in light this weeks announcement by Apple for the iPhone 4 advances in business technology. Microsoft however has put together a rather strong business case for Windows Phone 7, the software giants latest version of their mobile operating system. The pitch includes such tools as security, the Office hub, and of course the office productivity apps all included in one single interface.
For those who need a business case to move their company to Windows Phone 7
Like many roles in the C-Suite, the CIO role is also changing. Its impact and control have been circumvented by cloud computing, the consumerization of IT, and employees that now have unprecedented access to technology. The role of the CIO is at a critical juncture. For some CIOs, the changing landscape reduces their scope of influence. For others, it means unprecedented opportunity. This eBook explores the changes that CIOs are experiencing today and how these executives can leverage their expertise to help …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice