Microsoft has just released a new set of tools for building Visual Basic applications for the Windows Phone 7 OS. And like most, the new tool-set does have its limits. However this move could help to produce a large number of applications for the new smartphone operating system thus improving the platforms acceptability.
Latest VB release by Micrososf will enable VB developers to create apps for its new smartphone operating system
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …