With the Silverlight Firestarter conference scheduled to begin in just a few days. With the lack of key functionality in Silverlight 4, Microsoft will most likely discuss the new features slated for Silverlight 5 and at least try to focus on the future of the development platform. HTML5 has a place at the table, but where will the two fit together in the coming months?
Microsoft has a turn in strategy, than a shift in strategy and than lights a fire
Mobile application management (MAM) refers to the workflow for security, governance, and distribution of mobile apps in the enterprise. Best-of-breed MAM provides app-level security for any app, deploys apps to every user in the extended enterprise because it is device management agnostic, manages the complete app lifecycle, and enables multiple app distribution methods, including an intuitive, custom-brandable enterprise app store. But, not all mobile application management (MAM) is created equal. Use this …
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
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