Of course Microsoft is at helm when it comes to updating their software. Clearly, they own the servers, so they control the updates. But they must also realize the fact that they have partnership to maintain with their customers. So simply pushing updates that could perhaps affect a carriers network or have a negative impact would be down right stupid.
Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Live Event Date: October 19, 2016 @ 10 AM PT / 1 PM ET
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?
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