The Web search market is without a doubt, one of those areas where tech rivals must come together. Microsoft knows it and so does Google. That much is certain given todays introduction of the new Google Search application for Microsoft Windows Phone 7 which was just released in the US yesterday.
Microsoft and Google may be rivals, but their also smart players
Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities.
Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute.
As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …
The world of data storage is changing around us as organizations continue to seek ways by which they can leverage cloud-based services. However, simply shifting everything to the public cloud is generally neither desirable nor feasible, so organizations are struggling with finding ways that they can leverage the public cloud and its outcomes where it makes sense and leave everything else on-premises.
The Gorilla Guide lays out the key questions and considerations you need to think through in building your …